Help Desk Specialist III

Knight Federal Solutions is a trusted provider to industry leading prime contractors, the Department of Defense and the Intelligence Community.  We have established a company culture that supports our employees, their families and the communities in which they live and work. When you join our team you belong to a group of people that work hard, strive for greatness and care about people.

Our hard work is evident in everything we do.  Whether it be supporting large government programs in the areas of Simulation and Training, Information Technology, Intelligence or Engineering we always strive to be the best.  It is for this reason that we have been recognized as a World Class Team Supplier by Northrop Grumman and were also named one of Florida’s fastest growing companies by Inc. Magazine. 

As Knight Federal Solutions continues to grow, we look forward to hiring the best and the brightest to join us in our success!

Responsibilities:

The contractor shall provide a qualified workforce in order to provide technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Reports to a project lead or manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.

Qualifications:

• Must have at least two (2) years of relevant experience
• Must have 3 years’ experience with Microsoft End User/Business Products (Office).
• IAT Level II certification required
• CompTIA Net+, A+, Microsoft certifications preferred.
• Must have a Secret clearance with eligibility to upgrade to Top Secret/SCI

Knight Federal Solutions provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information or any other protected classification.