Employee of the Quarter – JS J7 Technical Support Team Names Kolette Fuller
Each quarter, Knight Federal’s Employee of the Quarter (EOQ) award for J7 Technical Support Team recognizes the outstanding qualities and contributions of employees towards Knight Federal’s goals and mission. Knight Federal recognizes that driven and loyal employees empower an organization.
For exceptional efforts from July through September 2020, Kolette Fuller has been recognized as the Employee of the Quarter. Since July 2020, she had to assume sole responsibilities for all JTIMS and JLLIS testing due to the unexpected departure of the second program tester. Losing one half of a program’s Quality Assurance / Test Analyst Team during normal operations is significant, but losing a Quality Assurance/Testing Analyst in a period leading up to three critically important software releases caused great concern to our leadership. Kolette demonstrated superb organizational skills and dedication by ensuring critical testing was completed accurately and on-time.
Some of the key accomplishments she accomplished during this three month period included: the creation of a User Acceptance Training (UAT) test plan for JLLIS v4.4 in approximately half the time normally required, identifying nearly a dozen discrepancies which had to be individually corrected or coordinated with other team mates prior to the UAT start, test all Help-Desk tickets for JLLIS Software Release v4.3.1 and 4.4 simultaneously, work with the JTIMS team to complete early testing of JTIMS v9.0 Help Desk tickets, create JTIMS Use Case Documents, and consistently participate in all sprint JLLIS and JTIMS planning meetings and provide feedback to all release plans submitted to the team for review.
In August 2020, the program hired a new tester. Kolette unselfishly took complete responsibility for training the new Quality Assurance / Test Analyst team member while balancing her responsibilities associated with software test evaluations. Kolette is an exceptional individual who has served the JTIMS and JLLIS team extremely well and epitomizes the best qualities of a Knight Federal Solutions Team Member.
The Employee of the Quarter will receive:
- A gift card for $50
- A framed certificate recognizing their accomplishments
- A Knight Federal imprinted leather notebook
Nominate an Employee
Complete the EOQ Nomination Form and submit it to the program manager Murray Hess. Anyone may nominate an employee. Nomination forms may be submitted at any time. Nominations are due the week before the end of the quarter.
The Process
The EOQ Committee will meet on a quarterly basis throughout the year. The committee will assure that the nominee meets all of the basic requirements. The committee will consider the following contributing qualities when making the award selection:
- Longevity and performance
- Contributions to the Knight Federal community
- Contributions to his or her office
- Contributions to the outside community
- Awards or recognition received
