VTC Technician

Knight Federal Solutions is a trusted provider to industry leading prime contractors, the Department of Defense and the Intelligence Community.  We have established a company culture that supports our employees, their families and the communities in which they live and work. When you join our team you belong to a group of people that work hard, strive for greatness and care about people.

Our hard work is evident in everything we do.  Whether it be supporting large government programs in the areas of Simulation and Training, Information Technology, Intelligence or Engineering we always strive to be the best.  It is for this reason that we have been recognized as a World Class Team Supplier by Northrop Grumman and were also named one of Florida’s fastest growing companies by Inc. Magazine. 

As Knight Federal Solutions continues to grow, we look forward to hiring the best and the brightest to join us in our success!

Job Duties:

Knight Federal Solutions is seeking a talented Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring, maintenance, and advanced support of video communications for Enterprise Unified Communications supporting a 24×7 NOC (Network Operations Center).

Responsibilities include Tier I and Tier II resolution and customer support for scheduled or active video teleconferences (VTCs).

The candidate must be familiar with the use of VC Wizard VTC scheduling software, SharePoint, Service Central Ticketing System, Tandberg Management System (TMS), and other VTC support tools as needed.

Flexibility Requirement:

• NOC is 24×7 shift work; to include weekends and holiday for all employees

Skill Requirements:

• Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers
• Manage resource availability and conflicts for Video Networks
• Ensure compliance with VTC network security policies and procedures
• Possess understanding of H323 Protocol Stack
• Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
• Knowledge of operating systems and applications as they pertain to the VTC environment
• Interface with vendors to ensure proper performance of tools and software packages
• Process Authorized Service Interruptions (ASI’s) as directed by GDIT Management
• Provide After Action Reports (AARs) for Problem Management resolution
• Participate in special projects as required by GDIT Management

Key Competencies:

• Interpersonal Skills
• Effective Communication skills – verbal and written
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy
• Customer Service oriented
• Ability to work independently within a Team Concept
• Ability to multitask in a stressful environment
• Must have a TS/SCI Clearance and the ability to obtain Poly.

Knight Federal Solutions provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information or any other protected classification.