Hardware – Information Technology

System Administration

  • Build, configure, and monitor systems and servers
  • Installation and Configuration of virtual servers
  • Backup
  • Engineering processes and procedures management
  • Microsoft, Linux, RedHat, VMware ESXi, Symantec NetBackup, Group Policy Object, Active Directory, PXE, DHCP, Kickstart

Network Engineering/Administration

  • Establish connectivity and troubleshooting
  • Enhanced tactical network planning, administration, monitoring and response
  • 24/7 Network Operation Control System (NOSC) support
  • Install, maintain and repair (LAN, WAN, WAP, ISP, CAT5, CAT3, Fiber, VoiP and telephone wiring)
  • Operations of modems, multiplexers, hubs, switches, routers, and gateways
  • Cisco, Juniper Avaya, Brocade and CheckPoint

VTC and Audio Visual Support

  • Support all aspects of the AV/VTC efforts to meet all JELC milestones and life cycle, management systems design of existing/emerging AV/VTC equipment
  • Support of exercise VTCs as well as day to day operation of the VTC bridge
  • Provide 24/7 support during exercises
  • Manage the video request process including user instructions
  • Polycom, Tandberg, Crestron

Help Desk

  • Hands-on and remote support from Tier I to Tier III
  • Peripheral and/or auxiliary device installation, troubleshooting and repair
  • Joint Knowledge Online (JKO), Remedy, GP and AD

Information Assurance

  • IAT Level II and III SMEs providing journeymen to master level Tier III Cyber Security Support, compliance and accreditation
  • Network vulnerability and scanning
  • Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), DoD Information Assurance Certification and Accreditation (DIACAP) and Risk Management Framework (RMF) assessment and accreditation processes
  • Defense Information System Agency, Security Technical Implementation Guides (DISA STIG) process, Information Assurance Vulnerability Alert (IAVA), STIGViewer, Security Compliance Application Protocol (SCAP) tools and reports