Hardware – Information Technology
System Administration
- Build, configure, and monitor systems and servers
- Installation and Configuration of virtual servers
- Backup
- Engineering processes and procedures management
- Microsoft, Linux, RedHat, VMware ESXi, Symantec NetBackup, Group Policy Object, Active Directory, PXE, DHCP, Kickstart
Network Engineering/Administration
- Establish connectivity and troubleshooting
- Enhanced tactical network planning, administration, monitoring and response
- 24/7 Network Operation Control System (NOSC) support
- Install, maintain and repair (LAN, WAN, WAP, ISP, CAT5, CAT3, Fiber, VoiP and telephone wiring)
- Operations of modems, multiplexers, hubs, switches, routers, and gateways
- Cisco, Juniper Avaya, Brocade and CheckPoint
VTC and Audio Visual Support
- Support all aspects of the AV/VTC efforts to meet all JELC milestones and life cycle, management systems design of existing/emerging AV/VTC equipment
- Support of exercise VTCs as well as day to day operation of the VTC bridge
- Provide 24/7 support during exercises
- Manage the video request process including user instructions
- Polycom, Tandberg, Crestron
Help Desk
- Hands-on and remote support from Tier I to Tier III
- Peripheral and/or auxiliary device installation, troubleshooting and repair
- Joint Knowledge Online (JKO), Remedy, GP and AD
Information Assurance
- IAT Level II and III SMEs providing journeymen to master level Tier III Cyber Security Support, compliance and accreditation
- Network vulnerability and scanning
- Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), DoD Information Assurance Certification and Accreditation (DIACAP) and Risk Management Framework (RMF) assessment and accreditation processes
- Defense Information System Agency, Security Technical Implementation Guides (DISA STIG) process, Information Assurance Vulnerability Alert (IAVA), STIGViewer, Security Compliance Application Protocol (SCAP) tools and reports